Refund Policy

This policy applies to the paid mock interview service on AI Interviewer — the feature that runs mock interviews for specific roles.

The paid service is billed on a pay-as-you-go pack basis: you buy a pack of interview sessions, and the price varies depending on the interview and the role you choose. This policy does not apply to the free practice features, which carry no charge.

You are eligible for a refund in these cases:

• A technical fault on our side that prevented you from using a pack you paid for.
• A duplicate or accidental payment — for example, you were charged twice for the same pack.

To be upfront, a refund is not available in these situations:

• You've used all or part of the interview sessions in a pack, because the AI resources for those sessions have already been consumed.
• You're not satisfied with the AI's scores or feedback. AI evaluation is subjective by nature and isn't a technical defect — please treat it as practice, not a formal assessment.
• You changed your mind after using the service.

The EU's 14-day right of withdrawal normally lets consumers cancel an online purchase within 14 days. For this service that right does not apply, because what you buy is digital content — intellectual property delivered and used immediately rather than a physical good.

Under EU rules, the 14-day withdrawal right is lost for digital content once its delivery has begun with the customer's prior agreement. We make this clear before you pay: you expressly consent to immediate access and acknowledge that you lose the 14-day withdrawal right when a session starts. The eligible-refund cases above still apply.

Please send any eligible refund request within 7 to 14 days of the payment date. Requests made after this window may not be accepted.

Email the refund support address below within the time limit, and include:

• Your order ID (from your payment confirmation).
• The reason for your request, with any detail that helps us check it (for example, a description of the technical fault).

We review each request and let you know the outcome. Once a refund is approved, it's issued within 5 to 10 business days and returned through your original payment method. The exact time it appears on your statement depends on your payment provider or bank.